Mrice after-sale Support
After sales address: Guangzhou Huadou District Four Street, no. 1289th
After-Sales hotline: 020-89817686, 13580531545
Working hours: Monday to Friday (9:00-18:00), excluding holidays.
After - sales service
First, consumers buy Mrice (rice) products within 7 days of quality problems, with sales vouchers, users can choose:
1, go to buy products dealers, free replacement of the same model of new packaging products;
2, go to the purchase of products dealers for free maintenance.
Second, consumers buy Mrice (rice) products within 12 months of product quality problems, with sales vouchers to buy products dealers for free maintenance.
Third, the following circumstances do not implement free replacement or free repair：
1, more than 7 days shifting period;
2, man-made caused by any shell scratches, parts damaged, loose or hit traces;
3, due to human error, negligence of the use of liquid and dirt into the product and other man-made factors caused damage, nature force majeure factors caused.
Four, consumers buy Mrice (rice) products within 12 months of product quality problems, with sales vouchers to buy products dealers to carry out maintenance, maintenance costs by the two sides in accordance with the specific circumstances of the consultation.
Five, the company headquarters directly deal with the sale of products, consumers write clear product issues, purchase vouchers, and products sent to the above address, postage.
Six, the After-sale product repair or new need 1-2 weeks time.
return address：No. 1289th, four Street, Guangzhou Huadou District
Tel: 020-89817686, 13580531545
Very Important:Please be sure to attach a note to write your order number, ID, product issues, contact, telephone, delivery address, for you to deal with as soon as possible. Reject to pay, flat mail, return must be wrapped well, and ensure intact without breakage, you have any questions please contact Customer service, I wish you a happy life! Please let us know the courier number after shipment, so that we could follow up the Express for you in time.